Delivery & Returns

UK Orders

• Please note we do not have a 'live' stock feed when ordering and some products may delayed and you will be notifed by email of any potential delays
• UK orders over £100 are free delivery
• Orders under £99.99 or under are subject to £6.95 shipping
• Our aim is to dispatch your order within 3 to 5 working days but please allow 5 to 7 working days from the date of your order
• Please note some Raquel Welch and Gabor styles can take 7 to 10 working days to arrive 
• If we can not guarantee dispatch within this period you will be emailed with any possible delays
• If Next Day Delivery option is selected on orders over £100 > £6.95 please note this is from the date of dispatch and not from the date of ordering
• All orders / parcels are sent in plain/discreet packaging with nothing advertising ourselves or the contents
• A signature will be required on receipt (Royal Mail or Parcel Force)
• You can check the status of your order at anytime, if the status is 'Processing' this means your order is being prepared and you will emailed once we have dispatched your order
• If you do not receive an order confirmation please check your junk folder or drop us an email 
• Once dispatched you will receive an email to confirm along wih the tracking number
• If an order is attempted delivery and either unclaimed or returned to us any future postage costs will be at the customers own expense
   

Multiple Orders - The maximum order we allow is 3 wigs or hairpieces. Please kindly note a 10% re-stocking charge will be applied if all wigs are returned for a refund. Orders consisting of more than 1 wig could be subject to possible delays. We will only send orders once all products are in stock and we can not split the shipping/order. We are more than happy to check availability for any products before and order placed - please email us here with styles and colours or call us on 020 648 5541.

International Orders

• International Shipping is £14.95 for Europe and £19.95 for the rest of the world.
• Orders are sent via Royal Mail International Tracked Delivery
• Depending on the country of destination please allow 10 to 14 working days for these orders to arrive from the date of dispatch
• Customers are responsible for any Customs Charges
• International Orders are NON-RETURNABLE (excluding Ireland, Jersey and Guernsey)

UK Returns and Exchanges Only

• We appreciate wigs have to be tried on but if for any reason you are not completely satisfied with your purchase we are more than happy to exchange or refund your order provided the wig(s) has not been styled and is returned to us in the same condition as it was received
• Please do not remove the tags when trying on a wig
• If you remove the tags then you are accepting that the wig is non-returnable and you are happy to keep it - the refund will not be issued
• We kindly ask that if you are trying a wig on you use a wig cap for hygiene reasons, wigs caps can be purchased on our website or you may use your own
• If we do not receive the goods back to us within 14 days of receipt you will be deemed to have accepted the goods - please note returns will not be accepted after this period
• We strongly suggest that you send them back to us via a Signed For / Trackable Service to ensure the safe return as proof of postage will not be accepted if we do not receive the goods - customers are responsible for the return postage costs
• Items must be returned with all tags and labels attached with the original packaging. Please include the dispatch note for reference
• We always aim to process returns within 10 working days of receiving the returned item, however at busy times this may take longer. Once refunded you will receive an email to confirm (please check your Junk Folder). This does not affect your statutory rights as governed by English Law
• For personal hygiene reasons we cannot accept any item back that has been styled, cut, coloured, sprayed or smelling of cigarette smoke. If this is the case the item will be returned to you and no refund or exchange will be given
• Joseph's Wigs Ltd reserves to right to refuse refunds if the customer repeatedly request refunds on subsequent orders
• Accessories including brushes and hair care products are non-returnable
• Other Non-Returnable Items Include - Special Orders, Custom Made Orders and All International Orders
• Jon Renau products (human hair & fibre) are specially ordered, all returned products will incur a 10% handling fee
  
• Raquel Welch Human Hair and Gisela Mayer Human Hair styles are specially ordered, all returned products will incur a 10% handling fee

HEAD OFFICE /RETURNS ADDRESS

Joseph's
24 Rosehill Court
Bishopsford Rd
Morden
Surrey
SM4 6JS

Tel: 020 8648 5541
Email: sales@josephs-wigs.com